With the ongoing COVID-19 pandemic, we are still here to provide you with the same great service you are accustomed to. Please see below a list of FAQ we've received from clients since our offices have been closed to the public.

 

1. How do I make my payments?

 

Payments can be made:

 

• By calling our office with a credit card.
• Online through your insurance companies website. Make sure to have your policy documents with you, as the website will request your policy and or account number.
• By sending a cheque or certified funds made payable to your carrier,  directly to your insurance company.
• Paying your insurance company directly through your bank.

 

2. Can my insurance payment be deferred?

 

Companies are deferring payments on a case by case basis. If you require your payment to be deferred, please contact your broker at least 7-10 business days prior to the withdrawal date.

 

3. How do I contact McTague Insurance to talk about my renewal, or policy changes during the ongoing COVID-19 crisis?

 

We can be reached by phone at 848-6060, or by email info@mctagueinsurance.ca. For a current staff listing, click here.

 

NOTE: Policy changes cannot be bound until you have spoken to, or received confirmation from your broker.

 

4. What are insurance companies doing to provide relief to clients?

 

Below is a link to each of our companies websites with reference to what each individual company is doing with respect to COIV-19 relief to clients.

 

• Aviva Insurance
• Carleton-Fundy Mutual Insurance
• Chubb Insurance
• Economical Insurance
• Intact Insurance
• Nortbridge Insurance
• Portage Mutual Insurance
• Royal & Sun Alliance Insurance
• The Guarantee
• Victor Insurance
• Wawanesa Insurance

 

5. I am not using my vehicle to commute to & from work, and am driving a lot less. Am I able to change the use & KMs on my vehicle temporarily?

 

If your occupation has been impacted as a result of COVID-19, and you temporarily no longer commuting to & from work, you are able to have your Automobile policy amended to pleasure use, as well as reduce the annual KMs on the vehicle until you are back working.

 

NOTE: It is the responsibility of the client to update the broker on when they are back to work & commuting again.

 

We remind clients to continue to be vigilant with regards to proper hand washing, avoid touching your eyes, nose or mouth & to continue to practice social distancing.

 

Thank you for your continued support in local business.

 

Stay safe.