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We are pleased to announce that we are beginning the process of reopening our offices FOR PAYMENTS ONLY, BY APPOINTMENT. Please see our FAQ for more information on how we are doing this.

FAQ - COVID-19 Customer Information

With the ongoing COVID-19 pandemic, we are still here to provide you with the same great service you are accustomed to. Please see below a list of FAQ we've received from our clients.


  1. How do I make my payments?


Payments can be made:


  • By calling our office with a credit card.
  • Online through your insurance companies website. Make sure to have your policy documents with you, as the website will request your policy and or account number.
  • By sending a cheque or certified funds made payable to your carrier,  directly to your insurance company.
  • Paying your insurance company directly through your bank.
  • At our offce BY APPOINTMENT ONLY, we will NOT be accepting cash. Once you have booked your appointment, we will review the procedure for entering the office. We will have signs & plexiglass in place to allow physical distancing.


  1. Can my insurance payment be deferred?


Companies are deferring payments on a case by case basis. If you require your payment to be deferred, please contact your broker at least 7-10 business days prior to the withdrawal date.


  1. How do I contact McTague Insurance to talk about recieving a quote, reviewing my renewal, or policy changes during the ongoing COVID-19 crisis?


We can be reached by phone at 848-6060, by email, and via Facebook Messenger. For a current staff listing, click here.


NOTE: Policy changes cannot be bound until you have spoken to, or received confirmation from your broker.


  1. What are insurance companies doing to provide relief to clients?


Below is a link to each of our companies websites with reference to what each individual company is doing with respect to COIV-19 relief to clients.



  1. I am not using my vehicle to commute to & from work, and am driving a lot less. Am I able to change the use & KMs on my vehicle temporarily?


If your occupation has been impacted as a result of COVID-19, and you temporarily no longer commuting to & from work, you are able to have your Automobile policy amended to pleasure use, as well as reduce the annual KMs on the vehicle until you are back working.


NOTE: It is the responsibility of the client to update the broker on when they are back to work & commuting again.


We remind clients to continue to be vigilant with regards to proper hand washing, avoid touching your eyes, nose or mouth & to continue to practice social distancing.


Thank you for your continued support in local business.


Be safe & stay well.

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